Items purchased online can be exchanged, issued a store credit online or returned for full refund to the original form of payment within 14 days of the date upon receiving.
Sale items cannot be exchanged or returned at any time.
Worn, altered or washed items cannot be returned or exchanged. All items must be returned in original condition, with all tags attached.
Gift items are eligible for store credit or exchange only.
For a return or exchange, please contact firstname.lastname@example.org for return authorization
For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Pineapple Sunshine™ is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs).
If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. We cannot accept returns for items purchased from a retailer.
WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGE. PLEASE CONTACT YOUR LOCAL POST OFFICE FOR ANY INQUIRIES REGARDING YOUR PACKAGE DELIVERY.